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Huduma Centres and services in Kenya


Huduma Kenya is a ‘one stop shop’ approach in reforming service delivery in Kenya. Huduma Kenya involves amalgamating related services within one building, possibly on the same floor, effectively making it possible for service seekers to access it conveniently.
This means that you will be able to get birth certificates, national identity cards, passports, registration of business names, and applications for marriage certificates, drivers’ licences, police abstracts… and many other services in one place.
Among the changes to be introduced in the public service include introduction of one stop Huduma Service Centres to provide customer services to citizens from a single location, online e-Huduma web portal to provide integrated services offered by various government ministries, departments and agencies and a unified and integrated channel Huduma payment gateway to facilitate ease of payment for government services.
 Where to find Huduma Centres in Kenya

    1. Nairobi – GPO, City Square- Haile Sellasie Avenue, Makadara
    2. Machakos – GPO Machakos
    3. Nakuru – GPO Nakuru
    4. Eldoret – GPO Eldoret
    5. Kakamega – GPO Kakamega
    6. Kisumu – Former PC office
    7. Nyeri – Provincial Headquarters
    8. Embu – GPO Embu
    9. Mombasa – GPO Mombasa
    10. ELDORET –  GPO Eldoret
    1. KAKAMEGA – o GPO Kakamega
    2. KISUMU – Former PC Office
    3. NYERI – Provincial Headquarters
    4. EMBU – GPO Embu
    5. MOMBASA – GPO Mombasa
    6. KAJIADO –  GPO Kajiado
    7. KISII – GPO Kisii
    8. MERU – GPO Meru
    9. WAJIR – GPO Wajir
    10. SIAYA – GPO Siaya
    11. BUNGOMA – GPO Bungoma
    12. ISIOLO – GPO Isiolo


Services offered at Huduma Centres in Kenya

  1. Renewal of Drivers licenses and Status check
  2. Duplicate National Identity Card
  3. NHIF Registration and Claims
  4. NHIF Member Statements and accredited Institutions
  5. Assessment and Payment of Stamp Duty – Lands
  6. Nairobi City Single Business Permit
  7. Issuance of Seasonal NCC tickets
  8. Search and Registration of Business Names
  9. Registration of Welfare Groups
  10. PPOA Filing reviews and /or addressing complaints in procurement and disposal
  11. Student Loan Application – HELB
  12. Student Loan Repayment Services – HELB
  13. NSSF Registration
  14. NSSF Member Statements and Benefits
  15. Reporting Corruption – EACC
  16. EACC Clearance Certificate
  17. Status of Pension Claims
  18. Kenya Police Abstract
  19. Community Policing- NyumbaKumi
  20. Public Complaints through the Commission on Administrative Justice – Ombudsman

Huduma Kenya – Contacts and Website

The Huduma Kenya programme is co-ordinated by the Ministry for Devolution and Planning through the Huduma Kenya Secretariat. For more information, get in touch with the Huduma Kenya Secretariat through the contacts below.
Website: www.hudumakenya.go.ke
Email: info@hudumakenya.go.ke
Tel: +254 020 2227411
Or you can get in touch through social:
Twitter: @hudumakenya
Facebook: /hudumakenya

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