Business Development Manager Job at Commercial Bank of Africa
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Business Development Manager – Retail Sales
JOB PURPOSE STATEMENT
To market and sell the Bank assurance products to the bank customers with specific focus on CBA@work channel. The job function involves designing, implementing and coordinating the CBA@work Bank assurance sales strategy, crafting marketing initiatives aimed at sustaining portfolio
growth and achieving sales and income targets.
- The job includes supporting completion and processing of applications;
- providing scheme terms to the Corporates;
- administration of service delivery by the service providers;
- and providing customer services to optimize customer satisfaction.
The incumbent will also provide product and process training to relevant customer-contact staff in the branch and CBA@work distribution channel.
KEY RESPONSIBILITIES
- Achievement of Corporate and Personal insurance products sales targets (50%)
- Quality of customer portfolio maintenance and renewal/cancellation services (20%)
- Adequacy of personal competence to effectively perform relationship management tasks for Bancassurance(15%)
- Management of customer expectations (15%)
COMPETENCE REQUIREMENTS
- Excellent Interpersonal skills. Team player and able to work with minimum supervision
- Selling and negotiation skills to prospect and close business to grow customer numbers and customer product uptake
- Intimate knowledge of bank assurance products
- Planning & organizing skills for effective time utilization in achieving the objectives of the position.
- An understanding and application of commercial and financial principles.
- Ability to view issues in terms of costs, profits, risks, markets and added value.
- An understanding of the insurance legal environment and compliance issues related to insurance
- Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
- Excellent verbal and written communication skills
- Training techniques to structure and conduct training to the channel personnel
- Technical and relationship management skills to effectively perform the mix of activities/tasks in a manner that consistently achieves high-quality standards or benchmarks.
- Shows awareness of goals and quality standards. Follows through to ensure that quality and productivity standards are met.
- Good presentation, influencing and negotiation skills
QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
- University Degree -Upper 2nd Class or equivalent.
- At least 3 years working experience with insurance providers. Sales experience in insurance is an added advantage
- COP in Insurance would be an added advantage. The successful candidate will be required to sit and pass the exams within 6 months of joining.
- Proficiency in use of Microsoft Office Packages
How to apply
Interested and qualified? Go to Commercial Bank of Africa Ltd (CBA) career website on e-recruitment.cbagroup.com to apply
