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How to Use M-PESA Global

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M-PESA Global

M-PESA global is a service that enables M-PESA registered customers to send and receive money globally.

Dial *840# to opt in

M-PESA customers will be able to send funds;

To East Africa: Rwanda, Tanzania & Uganda
Globally: To millions of Bank accounts and over 500,000 Western Union locations globally.
Paypal: Access funds quickly and shop around the world with PayPal mobile money service with M-PESA.

M-PESA registered customers will receive the funds from abroad on their M-PESA account.

How can one access this service?

Dial *840#
Accept terms and conditions to Opt in
Select send money abroad

On the Safaricom App, select M-PESA
Select M-PESA Global
Accept terms and conditions to Opt in
Select Send

What is the minimum/maximum amount one can send through M-PESA Global?

The minimum amount to send is KSHS 101 and maximum of KSHS 70,000

In which currency will the recipient receive the funds?

The recipient will receive funds in their country’s currency.

What are the charges for the service?

Zero charges, Prevailing Forex Rates apply.

How can M-PESA customers receive funds from abroad?

Safaricom and a number of money transfer services have partnered to ensure that it will not cost you a cent to receive money from US, UK, Europe, and UAE. These partners are:

Next time, you are sending school fees home, remember it doesn’t have to cost the recipient a thing when you send to M-PESA.

Do we have M-PESA Global East Africa?

East Africa just got closer than you ever imagined. Send and receive cash fast and conveniently across the region through M-PESA. Whether it’s sending cash to your business partners in Rwanda, sending pocket money to your college going children in Uganda, sending money to family in Tanzania or suppliers in Kenya, you can do it all through your phone.
It’s quick and easy;

When in TZ simply dial *150*00# and then “Send money to MPESA Kenya” on your Vodacom line
When in Rwanda; dial *830# to send money to Kenya from your MTN line.
When in Uganda; dial *165# to send money to Kenya from your MTN line.

Can one send money to all Western Union agents globally?

This service is available in all countries except sanctioned countries e.g. North Korea and Syria.

Can one send money to all Banks globally?

This service is currently available in Germany, China and UAE. Other countries will be included in due course.

What is a Country ISO?

This is a 2 LETTER abbreviation for country names e.g. ZA for South Africa, TD for Chad, KE for Kenya, UG, TZ, etc. ISO may not always be the first two letters of the country name.

What is a secret word?

When sending funds to South Africa the sender is required to input a secret word. The recipient will be required to have the secret word details at the collection point to receive the funds.

How do I get assistance?

For all customer care queries, kindly call 100 or 200

How to opt in:

Dial *840#
Select Opt in
Read Terms and conditions
Accept / Decline
Enter M-PESA PIN
Then Wait for confirmation SMS

USSD Procedure

Dial *840#
Select Western Union Location
Select New Recipient
Enter First name
Enter Last name
Enter Middle name
Enter Amount
Pick Destination
Enter 2 letter Country ISO(Where user selects ‘Other’)
Enter Purpose of funds
Enter source of funds
Confirm transaction details and charges
Enter M-PESA PIN

Customer will receive M-PESA SMS and another SMS with the MTCN from M-PESA Global which should be shared with the Recipient

MySafararicom App Procedure

Launch the App, internet connection is required
Navigate to M-PESA> M-PESA Global > Opt in
Read and accept Terms and Conditions
Enter M-PESA PIN and wait for confirmation SMS